Usually on Macs this comes up because of how OS X zips up files.

The best thing to do is (1) select the index.html and “images” subdirectory together (2) then right click and select “Compress” (on a Mac) or “Send to Zip” (on a PC) (3) it should produce an “Archive” or a zip folder (PC) with both files inside. Now, try uploading, it should work correctly.

Hope it helps!

That issue was resolved for that person, I had them email me the file and it was in the wrong directory, fortunately it was an easy fix I’ll reach out to you through email to see what the issue was in your case.

Sorry about the trouble there, and I see that the Feedback tab isn’t intuitive for sending in ticket requests, so I’ll be adding a “Support” link by logout link to remove any confusion.

Thanks for bringing that to my attention, I appreciate the feedback.

I’m also canceling your service today because it looks like 2 months ago someone had the exact same issue I am having and there isn’t a solution.

(index.html not found in a zip file that clearly has an index.html in the root)

Dustin

I am trying the custom template options. I’ve downloaded the template sample and tried to reimport them following the step by step, but for sample reason i get an error message:
Errors encountered with your zip file:
Missing index.html — make sure file name is correct, use lowercase letters.

the zip file that I am trying to upload is exactly the same the one I’ve downloaded from your site. SO the index.html as the correct character.

Any thoughts?
D.