Comments on: Treating Clients Like Clients http://www.bidsketch.com/selling-web-design/treating-clients-like-clients/ Simple proposal software made for designers. Tue, 27 Jul 2010 00:45:02 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Ruben http://www.bidsketch.com/selling-web-design/treating-clients-like-clients/comment-page-1/#comment-593 Ruben Thu, 06 May 2010 04:57:01 +0000 http://www.bidsketch.com/?p=571#comment-593 That's a really interesting approach. Good stuff. I really like it! That’s a really interesting approach. Good stuff. I really like it!

]]> By: Estuardo http://www.bidsketch.com/selling-web-design/treating-clients-like-clients/comment-page-1/#comment-591 Estuardo Thu, 06 May 2010 04:37:17 +0000 http://www.bidsketch.com/?p=571#comment-591 Interesting thought... I can recommend a very effective way to separate these 2 and focus your energy on your "clients"; this is what we do: at the end of every year, we add up all the invoices the company charged and organize them according to each client. Then, we separate the top 5 to 10 (in money amounts). Then, we start (bottom-top) recognizing common problems we have with each of them, and come up with solutions so that next year, we can provide better customer service to each of them. Finally, we summarize the solutions and put them into action trying to evaluate, on a monthly basis, if they are producing a positive impact. This can be very effective because you can work on custom-solutions for each of your top-clients, recognizing their unique qualities and building strength on them, instead of trying to improvise short-term solutions on a daily basis, that will, ultimately, drive you crazy. Interesting thought… I can recommend a very effective way to separate these 2 and focus your energy on your “clients”; this is what we do:

at the end of every year, we add up all the invoices the company charged and organize them according to each client. Then, we separate the top 5 to 10 (in money amounts). Then, we start (bottom-top) recognizing common problems we have with each of them, and come up with solutions so that next year, we can provide better customer service to each of them. Finally, we summarize the solutions and put them into action trying to evaluate, on a monthly basis, if they are producing a positive impact.

This can be very effective because you can work on custom-solutions for each of your top-clients, recognizing their unique qualities and building strength on them, instead of trying to improvise short-term solutions on a daily basis, that will, ultimately, drive you crazy.

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